Need help? Our Picturehouse Customer Care team are on hand to help you with your query.

BY EMAIL
For customer service queries: [email protected]
For general enquiries: [email protected]

BY PHONE
Monday to Sunday, 10am to 6pm

BOOKINGS
Need us to book for you over the phone? Give us a call.
0871 902 5747
Calls cost 13p per minute plus your telephone company's access charge.

REFUNDS
Refunds can be provided anytime up to 2 hours before the film.
0207 018 36 29

ACCESSIBILITY
For all accessibility queries.
0207 294 7908

MEMBERSHIP
Our dedicated helpline for members and all membership matters.
0207 733 2229

CUSTOMER SERVICE
For anything else, including complaints, lost property, cinema and film information etc. If it requires investigation, you may be asked to email in with your feedback.
0207 326 2649