Accessibility at Regal, Henley-on-Thames

This page explains the current facilities for people with disabilities and is intended to assist you in planning your visit. 

If you can't find your answer here, reach out to us on our dedicated accessibility line at 02072 947908 (Text Relay call 18001 02072 947908. Check out the Relay UK app for more details). The helpline is open Monday to Sunday, 10am to 6pm, every day except Christmas Day.

Advance Booking

Booking in advance online or by telephone is always a good idea – this means that our staff can readily provide any assistance you require. We're happy to reserve wheelchair spaces or seats for any particular part of the auditorium if this is helpful for customers with disabilities and accompanying carers are eligible for a free ticket. See here for more info on registering for and using a CEA Card to book your Carer tickets.

If you have any questions about your booking, we have a dedicated accessibility line: reach out on 02072 947 908 (Text Relay call 18001 02072 947908).

Physical Access around the Cinema

Our café is on the ground floor and is accessible to customers with limited mobility, including wheelchair users. Our cinema screens, kiosk and bar are on the first floor, accessible via a customer lift.

Accessible Toilets

Toilets are on the first floor, past the screens and down a short sloped corridor. The accessible toilet is located next to the main toilets, and is always unlocked unless occupied. The accessible toilet is also fitted with baby changing facilities.

Parking

We do not have any parking facilities at the Regal, there is a Britannia car park at the Waitrose next door to the cinema, accessible via King's Road.

Physical Access in our Screens

All our screens are fully accessible to customers with limited mobility including wheelchair users. All three screens are located on the first floor and are accessible to customers with limited mobility via a lift situated in the ground floor cafe.

All screens have dedicated wheelchair spaces, available in the following locations:
Screen 1: Row J, Seats 7/8 & Row K, Seats 2/3
Screen 2: Row E, Seats 1/2 & Row G, Seats 1/2
Screen 3: Row B, Seats 1/2 & Row F, Seats 1/2

If you wish to book a wheelchair space, please mention this if you book over the phone or in person.

Aisles in our screens are located at one end of every row:
Screen 1: the aisle is located between seats 6 and 7
Screen 2: the aisle is located next to seat 1
Screen 3: the aisle is located next to seat 1

All seats have immovable armrests, and chairs are fixed together.

The distance of the aisles between seats – from the front of one row of seats to the back of another – is approximately 45-50cm wide. The seat base and back are 48cm wide; and approx 64cm wide including armrests.

Screen Sizes and Capacities

Screen 1
No. of seats: 152
No. of wheelchair spaces: 2
Able to run with audio description? Yes
Screen dimensions: 8m x 3.3m

Screen 2
No. of seats: 92
No. of wheelchair spaces: 2
Able to run with audio description? Yes
Screen dimensions: 7.2m x 2.5m

Screen 3
No. of seats: 87
No. of wheelchair spaces: 2
Able to run with audio description? Yes
Screen dimensions: 7.2m x 2.5m

Unfortunately, we do not currently have hearing loop equipment available at the Regal.

Audio Description will be provided for all screenings where it is available (not all films come with an AD track). Screenings that have Audio Description will have an "AD" logo under the film time on our website. In order to use this service you will require a headset which you can get by speaking to any member of staff.

We are happy to offer Large Print versions of our weekly listings flyer on request. Please talk to one of the staff at the bar or in the cafe.

Audio Description

Audio Description (AD) is a narrated soundtrack where the action, scene changes and the actors' body language is described for people with sight loss. This additional soundtrack is broadcast through wireless headsets so only the wearer can hear it, and fits within the silent gaps in a film so it doesn't interfere with the dialogue. Headsets are available to borrow at the box office.

AD is available for every film where an AD track has been created by the distributor. To find out if a performance is available with Audio Description, please check the film listings on our website where they are clearly identified, ask a member of staff at the cinema, or contact the Accessibility Helpline.

Assistance Dogs

Guide dogs are welcome.
If you wish to take a dog to a performance, please let us know when booking so we can arrange an aisle seat.
We will be happy to provide drinking water for your dog.

All relaxed screenings can be found at picturehouses.com/relaxed. If you need help navigating these listings, email us at [email protected] or call our Accessibility line at 0207 294 7908.