This page explains the current facilities for people with disabilities and is intended to assist you in planning your visit.
If you can't find your answer here, reach out to us on our dedicated accessibility line at 02072 947908 (Text Relay call 18001 02072 947908. Check out the Relay UK app for more details). The helpline is open Monday to Sunday, 10am to 6pm, every day except Christmas Day.
Booking in advance online or by telephone is always a good idea – this means that our staff can readily provide any assistance you require. We're happy to reserve wheelchair spaces or seats for any particular part of the auditorium if this is helpful for customers with disabilities and accompanying carers are eligible for a free ticket. See here for more info on registering for and using a CEA Card to book your Carer tickets.
If you have any questions about your booking, we have a dedicated accessibility line: reach out on 02072 947 908 (Text Relay call 18001 02072 947908).
Both auditoriums are accessible to customers with limited mobility, including wheelchair users. There is a lift in the foyer to help wheelchair users with the change of level from the foyer to the corridor that accesses both auditoriums. Please ask a member of staff if you would like to help with the lift. We regret that there is no lift access to the first-floor bar. If you would like to take a drink from the bar into the film with you and are unable to use the stairs, please ask a member of staff and your drink will be brought down for you.
There is an accessible toilet for wheelchair users, which is accessible from the main cinema foyer on the ground floor. There is an emergency call point (the red hanging cord) inside should you need to summon assistance. This toilet is always left unlocked. The accessible toilet is also fitted with baby changing facilities.
We do not have any parking facilities at the cinema, there is limited street parking on Walton Street and nearby residential roads. The nearest car park is approximately 10 minutes away by foot, located near the entrance to Port Meadow. Drop-offs are permitted outside the front door for customers with limited mobility.
Both screens are fully accessible to customers with limited mobility including wheelchair users.
Both screens have dedicated wheelchair spaces and companion seats, available in the following locations:
Screen 1: Row F, Seats 1+2, 5+6 & 14+15
Screen 2: Row A, Seats 3+4 & 11+12
Aisles in our screens are located:
Screen 1: aisles are located next to seats 1 and 18 in Rows A-E and between seats 4 and 5 in Rows F-L
Screen 2: aisles are located next to seats 1 and 15. Access to Row G is only via Seat 1.
All seats have immovable armrests, and chairs are fixed together. The distance of the aisles between seats – from the front of one row of seats to the back of another – is approximately 0.7m. The seat base and back is 45- 46 cm wide excluding armrests. The seat back is 73 cm in length.
Screen 1
No. of seats: 171
No. of wheelchair spaces: 3
Able to run with audio description? No
Screen dimensions: 8m x 3.5m
Screen 2
No. of seats: 94
No. of wheelchair spaces: 2
Able to run with audio description? Yes
Screen dimensions: 7.8m x 3.3m
Customers can request a set of headphones from the box office staff that will amplify the film soundtrack. We show subtitled (captioned) screenings each week, these will be clearly marked in the listings and on the website. This function is only available in Screen 2. We show subtitled (captioned) screenings each week, these will be clearly marked in the listings.
We offer regular Subtitled (Captioned) screenings, which provide a transcription of the audio from a film, displayed at the bottom of the cinema screen. Along with the dialogue from the film, the subtitles include non-dialogue audio such as "(sighs)" or "(door creaks)".
Check the cinema's weekly listings for current available captioned screenings, which will be clearly labelled. Please note that not all films are provided with a Subtitled (Captioned) track, so some weeks we may have fewer subtitled screenings as a result.
Audio Description (AD) is available in Screen 2.
Audio Description (AD) is a narrated soundtrack where the action, scene changes and the actors' body language is described for people with sight loss. This additional soundtrack is broadcast through wireless headsets so only the wearer can hear it, and fits within the silent gaps in a film so it doesn't interfere with the dialogue. Headsets are available to borrow at the box office.
AD is available for every film where an AD track has been created by the distributor. To find out if a performance is available with Audio Description, please check the film listings on our website where they are clearly identified, ask a member of staff at the cinema, or contact the Accessibility Helpline.
Relaxed screenings are specially designed to make cinema-going easier and more accessible to those who may need additional support when they visit. These screenings are ideal for neurodivergent audiences of all ages, those living with dementia, and their families, friends, and carers, but all are welcome.
Relaxed screenings will show films without adverts or trailers. Lights are left on low, the volume is reduced, and the audience is free to move around and take breaks from the screen whenever needed.
We typically show a new release every second Monday of the month.
Whilst we do our best to ensure these screenings happen consistently, please note that on occasion the regular slot may change. Make sure to check local listings ahead of your screening.
If you can't find your answer here, reach out to us on our dedicated accessibility line at 02072 947908 (Text Relay call 18001 02072 947908. Check out the Relay UK app for more details). The helpline is open Monday to Sunday, 10am to 6pm, every day except Christmas Day.
Find out more about booking a free carer place with a CEA card, our dedicated Accessibility Helpline, and our Relaxed screenings at www.picturehouses.com/accessibility.
